PRIVACY POLICY
Healthy Heights Clinic
Effective Date: 9 June 2026
Healthy Heights Clinic is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our services, visit our website, communicate with our clinic, or engage in healthcare consultations with our practitioners.
1. About Healthy Heights Clinic
Healthy Heights Clinic provides naturopathy, nutrition, herbal medicine, homeopathy, lifestyle medicine, and related complementary healthcare services.
For privacy-related enquiries, please contact:
Healthy Heights Clinic
13/44 Woodbine Street
North Balgowlah NSW 2093
Phone: (02) 9948 6600
Email: [email protected]
Website: www.healthyheights.com.au
2. Information We Collect
We may collect personal information necessary to provide healthcare services and manage our relationship with you.
Personal Information
This may include:
As part of providing healthcare services, we may collect:
Where relevant, we may collect:
When you visit our website, certain information may be collected automatically, including:
3. How We Collect Information
We collect information directly from you through:
4. Why We Collect Your Information
We collect personal information to:
5. Health Information
Health information is classified as sensitive information under Australian privacy law.
By attending consultations and providing health information, you consent to Healthy Heights Clinic collecting, storing, and using this information for the purpose of providing healthcare services and managing your ongoing care.
6. Disclosure of Personal Information
Healthy Heights Clinic will only disclose your personal information where necessary and appropriate.
With Your Consent
Information may be shared with:
Information may be disclosed where required by law, including:
We may engage trusted third-party providers for:
7. Overseas Disclosure
Some technology and software providers may store information on servers located outside Australia.
Where overseas disclosure occurs, Healthy Heights Clinic takes reasonable steps to ensure your personal information is protected and handled in accordance with Australian privacy requirements.
8. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
9. Access to Your Information
You may request access to your personal information and clinical records by contacting the clinic.
Access will generally be provided unless:
10. Correction of Information
If you believe any information we hold about you is inaccurate, incomplete, or out of date, please contact us.
We will take reasonable steps to correct information where appropriate.
11. Retention of Records
Clinical records are retained in accordance with Australian legal and professional requirements.
Generally:
12. Cookies and Website Analytics
Our website may use cookies and analytics tools to:
13. Marketing Communications
With your consent, Healthy Heights Clinic may send:
14. Telehealth Consultations
Telehealth consultations are conducted using secure platforms where possible.
While reasonable steps are taken to protect privacy and confidentiality, no electronic communication system can be guaranteed to be completely secure.
By participating in telehealth consultations, clients acknowledge and accept these inherent risks.
15. Privacy Complaints
If you have concerns regarding your privacy or how your personal information has been handled, please contact Healthy Heights Clinic in the first instance.
We will investigate and respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
16. Changes to This Privacy Policy
Healthy Heights Clinic may update this Privacy Policy from time to time.
The most current version will be available on our website and will take effect immediately upon publication.
Consent
By engaging with Healthy Heights Clinic, booking appointments, attending consultations, participating in telehealth services, or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as outlined above.
Healthy Heights Clinic
Effective Date: 9 June 2026
Healthy Heights Clinic is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our services, visit our website, communicate with our clinic, or engage in healthcare consultations with our practitioners.
1. About Healthy Heights Clinic
Healthy Heights Clinic provides naturopathy, nutrition, herbal medicine, homeopathy, lifestyle medicine, and related complementary healthcare services.
For privacy-related enquiries, please contact:
Healthy Heights Clinic
13/44 Woodbine Street
North Balgowlah NSW 2093
Phone: (02) 9948 6600
Email: [email protected]
Website: www.healthyheights.com.au
2. Information We Collect
We may collect personal information necessary to provide healthcare services and manage our relationship with you.
Personal Information
This may include:
- Full name
- Date of birth
- Residential address
- Email address
- Telephone number
- Emergency contact details
As part of providing healthcare services, we may collect:
- Medical history
- Current symptoms and health concerns
- Medications and nutritional supplements
- Allergies and sensitivities
- Pathology and diagnostic test results
- Family health history
- Lifestyle information relevant to your health and treatment
Where relevant, we may collect:
- Billing information
- Payment records
- Private health fund details
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
3. How We Collect Information
We collect information directly from you through:
- New client registration forms
- Consultation notes and records
- Online booking systems
- Email correspondence
- Telephone communications
- Telehealth consultations
- Website contact forms
- Health questionnaires and surveys
- Referring healthcare practitioners
- General Practitioners (GPs)
- Medical specialists
- Pathology providers
- Functional testing laboratories
- Other healthcare professionals involved in your care
4. Why We Collect Your Information
We collect personal information to:
- Provide naturopathic and nutritional healthcare services
- Assess your health needs
- Develop individualised treatment plans
- Maintain accurate clinical records
- Communicate regarding appointments and treatment recommendations
- Arrange pathology and functional testing
- Process payments and administrative requirements
- Meet legal, regulatory, and professional obligations
- Improve the quality of our services
5. Health Information
Health information is classified as sensitive information under Australian privacy law.
By attending consultations and providing health information, you consent to Healthy Heights Clinic collecting, storing, and using this information for the purpose of providing healthcare services and managing your ongoing care.
6. Disclosure of Personal Information
Healthy Heights Clinic will only disclose your personal information where necessary and appropriate.
With Your Consent
Information may be shared with:
- Your General Practitioner (GP)
- Medical specialists
- Allied health practitioners
- Pathology providers
- Functional testing laboratories
- Other healthcare professionals involved in your care
Information may be disclosed where required by law, including:
- Court orders
- Government authorities
- Regulatory investigations
- Mandatory reporting obligations
We may engage trusted third-party providers for:
- Practice management software
- Secure cloud-based storage
- Online booking systems
- Payment processing services
- Email and communication systems
7. Overseas Disclosure
Some technology and software providers may store information on servers located outside Australia.
Where overseas disclosure occurs, Healthy Heights Clinic takes reasonable steps to ensure your personal information is protected and handled in accordance with Australian privacy requirements.
8. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- Secure practice management software
- Password-protected systems
- Encrypted electronic records
- Restricted staff access
- Secure cloud-based storage
- Regular software updates and cybersecurity measures
9. Access to Your Information
You may request access to your personal information and clinical records by contacting the clinic.
Access will generally be provided unless:
- Access is prohibited by law;
- Access may pose a serious threat to health or safety;
- Access would unreasonably impact another person's privacy.
10. Correction of Information
If you believe any information we hold about you is inaccurate, incomplete, or out of date, please contact us.
We will take reasonable steps to correct information where appropriate.
11. Retention of Records
Clinical records are retained in accordance with Australian legal and professional requirements.
Generally:
- Adult health records are retained for a minimum of seven (7) years after the last consultation.
- Children's records are retained until the individual reaches 25 years of age, or as otherwise required by law.
12. Cookies and Website Analytics
Our website may use cookies and analytics tools to:
- Improve website performance
- Understand website usage patterns
- Enhance user experience
- Monitor website traffic
13. Marketing Communications
With your consent, Healthy Heights Clinic may send:
- Health newsletters
- Educational resources
- Clinic updates
- Special offers
- Event invitations
14. Telehealth Consultations
Telehealth consultations are conducted using secure platforms where possible.
While reasonable steps are taken to protect privacy and confidentiality, no electronic communication system can be guaranteed to be completely secure.
By participating in telehealth consultations, clients acknowledge and accept these inherent risks.
15. Privacy Complaints
If you have concerns regarding your privacy or how your personal information has been handled, please contact Healthy Heights Clinic in the first instance.
We will investigate and respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
16. Changes to This Privacy Policy
Healthy Heights Clinic may update this Privacy Policy from time to time.
The most current version will be available on our website and will take effect immediately upon publication.
Consent
By engaging with Healthy Heights Clinic, booking appointments, attending consultations, participating in telehealth services, or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as outlined above.